According to a recent Computer World article, a satisfaction survey scored PC call centres just 64%.  Compare this to the bank call centres which scored 77%, and we all know how much fun is it talking to your bank.

The fact of the matter is, it is sometimes difficult to understand the techno-babble.  As the person on the other end of the phone it can be equally as hard to explain something to a person less knowledgeable than yourself, let alone have it explained to you by someone who doesn’t speak your native tongue. 

Pouring more salt in to the call centre wound is the fact that nearly 25% of callers hang up without their problem being solved - unfortunately the article does not go in to much detail on why they hung up.

Luckily for our callers we do not have call centre’s based in another country.  You get to talk to someone without a script in front of them, and probably more reassuring is that you won’t get dazzled by techno-babble or buzzwords.