Bespoke Computing Ltd, Cut & Paste - our weblog for Information Technology in the real world


2008 Tech Round up

by matthew.parrott @ 24. January 2009 15:24

As we leave 2008 behind us and crash head first in to 2009 it’s worth taking a moment to look back at some of the tech developments last year, as well as some of those to look forward too.  There are simply too many developments from the past year to discuss in detail, some of them are overly complex to explain, and some of them are just not really that interesting from a users perspective (although given time they no doubt will be).  So I’ve taken a selection of what I think are interesting developments that have or will have some impact to you – the reader.

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Telephone Support? Sorted!

by Chris Pallett @ 9. July 2008 09:45

According to a recent Computer World article, a satisfaction survey scored PC call centres just 64%.  Compare this to the bank call centres which scored 77%, and we all know how much fun is it talking to your bank.

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